Privacy Policy

Last updated: May 3, 2025

1. Introduction

Welcome to Shipzen ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

BY USING OUR SERVICES, YOU CONSENT TO THE DATA PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Services includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Services or when you choose to participate in various activities related to the Services, such as online chat and message boards.

Derivative Data

Information our servers automatically collect when you access the Services, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Services.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Services. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors (e.g., Stripe, PayPal), and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Shipment Data

Information related to your shipments, including sender and recipient addresses, package contents (where required by law or for customs), dimensions, weight, tracking information, and delivery confirmations.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Services to:

  • Create and manage your account.
  • Process your payments and refunds.
  • Fulfill and manage orders, shipments, deliveries, and other transactions related to the Services.
  • Email you regarding your account or order.
  • Communicate with you regarding shipment status, delays, or issues.
  • Enable user-to-user communications (if applicable).
  • Request feedback and contact you about your use of the Services.
  • Resolve disputes and troubleshoot problems.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Improve the efficiency and operation of the Services.
  • Monitor and analyze usage and trends to improve your experience with the Services.
  • Notify you of updates to the Services.
  • Offer new products, services, and/or recommendations to you.
  • Comply with legal and regulatory obligations (e.g., customs declarations).

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, shipping carriers, customs brokers, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

5. Tracking Technologies

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Services to help customize the Services and improve your experience. When you access the Services, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Services.

6. Data Security

We use administrative, technical, and physical security measures, including technologies like Secure Socket Layer (SSL) where appropriate, to help protect your personal information. Financial transactions are processed through secure payment gateway providers, and we do not store your full sensitive financial information (like complete credit card numbers) on our servers after a transaction is complete, in line with industry best practices.

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including providing you with the Services and fulfilling your requests. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data related to shipments and transactions to comply with applicable tax, customs, and business record laws), resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information below.

9. Account Deletion

You may request the deletion of your Shipzen account by contacting us using the information below. Upon request, we will close your account and remove your personal information from active view as soon as reasonably possible, based on your account activity and in accordance with applicable law.

However, please note that we must retain certain information associated with your past transactions and shipments (such as names, addresses, shipment details, invoices) for a period required by law (e.g., for financial auditing, customs compliance, legal record-keeping) even after your account is deleted. This information will not be used for marketing purposes after account deletion.

10. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. Our website, products and services are all directed to people who are at least 13 years old or older, in compliance with the Children's Online Privacy Protection Act (COPPA).

11. Related Policies

Please also review our Terms of Service , which governs your use of our Services.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Shipzen
[Company Address]
Email: privacy@shipzen.net
[Phone Number, optional]