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Frequently Asked Questions
Find answers to common questions about Shipzen services, policies, and account management.
What is Shipzen?
How do I sign up?
How do I use my Shipzen address?
How long can you store my packages?
What is package consolidation?
Can you repack my items?
Which shipping carriers do you use?
Are delivery times guaranteed?
Who pays for customs duties and taxes?
What happens if my customs declaration is incorrect?
What items are prohibited from shipping?
What happens if I try to ship a prohibited item?
How do I return an item to the original merchant?
Can Shipzen handle the return shipment for me?
When can I get a refund for Shipzen service fees?
What fees are generally non-refundable?
Should I get shipping insurance?
How do I file an insurance claim?
Where can I find the full legal terms and policies?