How much does shipping cost?

Shipping costs are calculated based on weight and dimensions. Once your items arrive at your our USA, UK and/or China warehouse(your USA, UK or China Address), you will receive an invoice with the exact shipping cost. We offer competitive rates and package consolidation to help you save.

How long does shipping take?

Standard shipping typically takes 10-15 business days from the time your package arrives at our USA, UK and/or China warehouse(your USA, UK or China Address) until delivery in Kenya. We also offer express shipping options that can deliver in 5-7 business days for an additional fee.

Can I ship any type of product?

Most consumer products can be shipped, but there are restrictions on certain items like flammable materials, aerosols, and some electronics with lithium batteries. Please do check our prohibited items list before purchasing.

How does customs clearance work?

We handle all customs clearance procedures for you. Import duties and taxes may apply depending on the value and type of items. These charges will be included in your shipping invoice.

Can I track my package?

Yes! You can track your package through every step of its journey via your Shipzen dashboard. You will also receive email notifications when your package reaches key milestones.

What happens if my package is lost or damaged?

All shipments include basic insurance coverage. If a package is lost or damaged during transit, you can file a claim through your dashboard and our customer service team will assist you with the process.

Just a Simple Process

Shop from international Stores, We Deliverto you

When stores stop at borders, we go the extra mile. Experience the freedomto shop from your favorite international stores effortlessly without limits.

How It Works

Your Shopping Journey from any international store to you

Follow these simple steps to get your USA, UK and/or China purchases delivered right to your doorstep

Step 1

Create Account

Complete a simple registration form

Verify your email address

Access your personal dashboard

Receive your dedicated USA, UK and/or China shipping address

Create Account

Get your USA, UK and/or China address

Step 2

Shop Online

Browse and shop from your favorite USA, UK or China stores and retailers

Shop at any USA, UK or China online store

Add items to your cart as normal

Proceed to checkout when ready

No need to worry about international shipping options proceed to step 3

Shop Online

From your favorite stores

Step 3

Ship to Shipzen

Use your Shipzen USA, UK and/or China address at checkout instead of your Kenyan address

Enter your Shipzen USA, UK and/or China address at checkout

Complete your purchase as normal

The retailer ships your items to our USA, UK and/or China warehouse

We will notify you when your items arrive

Ship to Shipzen

We receive your packages

Step 4

Notification & Invoice

Receive notification when your items arrive and get your shipping invoice

Get email notifications about package arrivals

Log into your dashboard to confirm shipment details

Receive a detailed shipping invoice

Choose from multiple payment options

Get Notified

Package arrival alerts

Step 5

International Shipping

We handle customs clearance and international logistics for you

We prepare your package for international shipping

We handle all customs documentation

Your package is sent via our optimized shipping routes

Track your package throughout its journey. We make this simple in our website

International Shipping

Fast & secure delivery

Step 6

Doorstep Delivery

Receive your package directly at your doorstep in Kenya. Optionally you can pick your package at our warehouse in Kenya

We coordinate final delivery to your address

Receive your package at your home or office or pick up your package at our warehouse

No need to visit customs or shipping offices

Easy confirmation of delivery through our system

Doorstep Delivery

Right to your door

Step 1

Create Account

Complete a simple registration form

Verify your email address

Access your personal dashboard

Receive your dedicated USA, UK and/or China shipping address

Common Questions

Frequently Asked Questions

Find answers to common questions about our shipping service

Ready to Shop USA, UK or China Stores?

Create your account today and get your unique USA, UK and/or China shipping address. Start shopping from thousands of USA, UK and China stores with confidence.