How do I provide product details?

You can submit product details through our online form, including product name, link to the item, color preferences, size, and any other specifications. The more details you provide, the better we can match your expectations.

Why are purchase and shipping quoted separately?

We separate these costs to provide complete transparency. Purchase quotes include the item cost and USA taxes, while shipping quotes are calculated after we receive and process the item, giving you the most accurate international shipping cost based on actual weight and dimensions.

How long does the entire process take?

The typical timeframe from request submission to doorstep delivery is 2-3 weeks. Purchase processing takes 1-3 business days, shipping to our warehouse takes 3-5 days, and international delivery to Kenya takes 7-10 days. Express options are available for faster delivery.

What if the item I want is out of stock?

If an item is unavailable, we will contact you immediately to discuss alternatives. We can either wait for restocking, suggest similar products, or cancel that part of your request with a full refund of any prepaid amounts for that item.

How do I pay for my orders?

We accept payments via credit/debit cards and M-Pesa. You will pay separately for the purchase and shipping quotes after approving each one. Your payment information is securely stored for future transactions if you choose.

What if I receive the wrong item?

We thoroughly check all items before shipping, but if an error occurs, contact our customer service within 48 hours of delivery. We will work with you to resolve the issue, which may include return shipping, replacements, or refunds depending on the situation.

Hands-Off Shopping

We Shop & ShipFor You

Simply tell us what you want from any USA, UK or China store. We handle everythingfrom purchase to delivery, bringing your desired items right to your doorstepin Kenya.

How It Works

Effortless Shopping Journey from USA, UK or China to Kenya

We do all the work - from finding your products to delivering them to your doorstep

Step 1

Create Account

Complete a simple registration form

Verify your email address

Access your personal dashboard

Set up your payment preferences

Create Account

Get your USA, UK and/or China address

Step 2

Submit Request

Tell us what you want us to purchase for you

Provide item name and description

Include product links

Specify color, size, and other preferences

Add any special instructions for our shoppers

Submit Request

Tell us what you want

Step 3

Purchase Quote

We review your request and provide a purchase quote

Our team reviews product availability

We calculate the item cost including taxes

You receive a purchase quote via email

Approve the quote to proceed with purchase

Purchase Quote

Transparent pricing

Step 4

We Purchase

Our team purchases the item on your behalf

We place the order from the USA, UK or China retailer

You receive purchase confirmation

The item is delivered to our USA, UK or China warehouse according to your prefered origin

We inspect the item for quality and accuracy

We Purchase

Secure payment processing

Step 5

Shipping Quote

Receive a separate shipping quote for delivery to Kenya

We weigh and measure your package

Calculate international shipping costs

You receive a detailed shipping invoice

Approve the quote to initiate shipping

Shipping Quote

Accurate shipping costs

Step 6

Doorstep Delivery

We handle customs and deliver directly to your doorstep

We prepare your package for international shipping

Handle all customs clearance procedures

Coordinate final delivery to your address

You receive your items without any hassle

Doorstep Delivery

Hassle-free delivery

Step 1

Create Account

Complete a simple registration form

Verify your email address

Access your personal dashboard

Set up your payment preferences

Common Questions

Frequently Asked Questions

Find answers to common questions about our delegated shopping service

Request Examples

How to Describe What You Want

Here are examples of how to submit your shopping requests to help us find exactly what you need

Vague Request

"I need a new phone case. Something nice and not too expensive."

This request lacks specific details that would help us find what you want.

Detailed Request

"I need a phone case for iPhone 14 Pro Max. I prefer a clear case with good drop protection. My budget is $1099-1299. Here's a link to one I like from Amazon: [link to item]. If this exact one isn't available, I'd like something similar with a kickstand feature."

This request provides clear details to help us find exactly what you want.

Ready to Delegate Your Shopping?

Create your account today and tell us what you want from the USA, UK or China. We'll handle everything from purchase to delivery, making international shopping effortless.